1. Who We Are
OlympAura Ltd ("OlympAura", "we", "us", "our") operates the website olympaura.com. Our registered business address is Level 2, 57 Fort Street, Auckland CBD, Auckland 1010, New Zealand.
For privacy enquiries, contact us at: supp@olympaura.com or call +64 9 309 0811.
2. What Information We Collect
2.1 Information You Provide
- Order enquiries: When you complete the checkout form we collect your name and email address. We use this solely to contact you to confirm your order and arrange delivery.
- Contact form: When you send us a message we collect your name, email address, and the content of your message.
- Age verification: We record your agreement to our 18+ policy in your browser's local storage only. This is never transmitted to our servers.
2.2 Information Collected Automatically
- Cookies and local storage: We use browser local storage to remember your cookie preference and age verification. See our Cookie Policy for details.
- Analytics: We may collect anonymised, aggregated information about how pages are used (e.g., page views). This data does not identify you personally.
- Server logs: Our hosting provider may automatically collect standard server log data including IP addresses, browser type, and referring pages. This data is retained for up to 30 days for security and performance monitoring.
3. How We Use Your Information
- To process and confirm your merchandise orders and arrange delivery.
- To respond to your contact form messages.
- To improve the performance and content of our website.
- To comply with our legal obligations under New Zealand law.
We do not use your information for:
- Email marketing or newsletters (unless you explicitly opt in separately).
- Selling or sharing with third parties for marketing purposes.
- Any form of profiling, advertising targeting, or automated decision-making.
4. Legal Basis for Processing
OlympAura operates in New Zealand and complies with the Privacy Act 2020. Personal information is collected and used under the following grounds:
- Contract performance: Processing your order enquiry.
- Legitimate interests: Improving our website and ensuring its security.
- Legal obligation: Complying with applicable New Zealand laws.
5. Data Retention
- Order enquiry data (name, email, delivery address): Retained for 12 months to resolve any delivery disputes, then securely deleted.
- Contact form messages: Retained for 6 months, then deleted.
- Server logs: Retained for 30 days, then automatically purged.
- Local storage data (cookie preference, age gate): Stored in your browser only and can be cleared at any time through your browser settings.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Delivery team: Your name and address are shared with our internal delivery team only, for the purpose of fulfilling your order.
- Hosting provider: Our website host processes server log data as part of their service. They are contractually bound to protect your data.
- Legal authorities: If required by New Zealand law, court order, or government authority.
7. Your Rights Under the Privacy Act 2020
Under New Zealand's Privacy Act 2020, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate personal information.
- Delete your personal information (subject to legal retention requirements).
- Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.
To exercise any of these rights, contact us at supp@olympaura.com.
The Office of the Privacy Commissioner can be reached at privacy.org.nz or by calling 0800 803 909.
8. Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. Our website uses HTTPS encryption for all data in transit. Order data is stored securely and access is limited to authorised staff only.
9. Children
OlympAura is strictly for users aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information to us, please contact us immediately at supp@olympaura.com and we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites. OlympAura is not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of OlympAura after a policy change constitutes your acceptance of the updated policy.
12. Contact
For any questions, requests, or complaints about this Privacy Policy:
- Email: supp@olympaura.com
- Phone: +64 9 309 0811
- Post: OlympAura Ltd, Level 2, 57 Fort Street, Auckland CBD, Auckland 1010, New Zealand